At Save Breath, our mission is to deliver reliable emergency airway-clearance devices designed to help protect the people who matter most to you. Because these are hygiene-sensitive, emergency-use products, we follow strict return and replacement rules to ensure every customer receives safe, unused, and properly handled items.
Please review this policy carefully before placing your order.
Returns
Due to the medical and hygiene-sensitive nature of Save Breath products, we are unable to accept returns once an order has been shipped. This ensures every customer receives a completely new, unused, and sealed device with uncompromised safety standards.
Free Replacement for Damaged or Incorrect Items
If your order arrives damaged, defective, or incorrect, we will gladly provide a free replacement at no extra cost. Eligibility applies only to manufacturing defects or fulfillment errors.
To qualify, you must contact us within 7 days of delivery and provide your order number along with clear photo or video evidence of the issue.
How to Request a Replacement
To initiate a replacement request, please contact our support team at:
Include the following details:
- Full name
- Order number
- Description of the issue
- Photo or video proof (if available)
Once your request is verified, we will arrange a replacement shipment as quickly as possible.
Items Not Eligible for Return or Refund
We are unable to accept returns or refunds in the following cases:
- Opened or used products
- Hygiene-sensitive items
- Change of mind or buyer’s remorse
- Claims without valid proof of damage or defect
- Unauthorized returns
These conditions are necessary to maintain strict hygiene and safety standards.
Order Changes or Cancellation
We process orders quickly to ensure fast shipping. Because of this, cancellations are only possible within a 2-hour window after placing your order. Once an order enters processing or fulfillment, we cannot guarantee changes or cancellation. Please contact us immediately if you need assistance.
Incorrect Shipping Information
Customers are responsible for entering accurate shipping details at checkout. Save Breath is not responsible for orders delivered to incorrectly provided addresses. If a package is returned due to address errors, additional shipping charges may apply for resending.
Refund Eligibility
Refunds are only issued under the following conditions:
- A verified defect where a replacement cannot be provided
- The order cannot be fulfilled by Save Breath
Approved refunds are issued to the original payment method within 7 business days. Processing times may vary depending on your bank or payment provider.
Unauthorized Returns
Any item returned without prior written approval will not be accepted. For safety and hygiene reasons, such products will be discarded, and no refund or credit will be issued.
Lost or Stolen Packages
Save Breath is not responsible for parcels marked as delivered by the courier but later reported as lost or stolen. In such cases, customers should contact the shipping carrier directly to file a claim.
Contact Information
For any questions or replacement requests, contact us at:
Legal Agreement
By completing a purchase from Save Breath, you confirm that you have read, understood, and agreed to this Refund & Replacement Policy.